Terms & Conditions
When you order from the Monkeycycle website you agree to the listed terms and conditions. This does not affect your statutory rights.
How to Place an Order
Orders can only be placed online at monkeycycle.com.
The website is open 24/7. Telephone during normal opening hours below.
Monday to Friday - 9.30am to 5.30pm
Saturday & Sunday - 10.00am to 4pm
We take security and your privacy very seriously, no credit card details are kept and your personal details are only used to process your order and to occasionally inform you of relevant information - nothing else.
Method of Payment
We accept payment using all major credit cards and debit cards as well as Paypal.
Item out of stock
If an item is out of stock, please fill in the notification form and we will inform you as soon as it is available. Please let us know your telephone number if you would prefer a call.
All items are priced in USD.
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
1.09 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.10 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.11 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.12 We do not accept liability for any loss or damage that you suffer as a result of using this website.
Returns and Refunds.
ORDERS MAY BE RETURNED WITHIN 30 DAYS OF DELIVERY as long as they have not been used outside, and are in the original packaging.
Our bikes are expensive things to manufacture and ship, so please be sure before you buy.
IN ORDER TO PROCESS A RETURN, PLEASE USE: firstname.lastname@example.org
RETURNS MAY BE ACCEPTED OR DENIED AT THE DISCRETION OF Monkeycycle AND ARE REVIEWED ON A CASE BY CASE BASIS.
ITEMS RETURNED WITHOUT PRIOR APPROVAL WILL BE REFUSED.
If a component is damaged* during shipping, or missing, we will replace within 7 working days.
We are happy to book a return collection with Fedex, the cost of which will be deducted from your refund.
Returns must be tendered to the shipping carrier within 30 days of the delivery date.
Refunds will be credited back to the original payment method that you used to make the purchase.
Your kit is covered for 3 years on all components, and 10 years on the frame set, tires and tubes have a 1 year warranty.
While we stand by the quality of our bikes, the responsibility to correctly assemble, inspect and maintain the bike ultimately lies with the customer. We recommend performing a bolt check before each ride and regular service/maintenance as frequently as needed.
Normal wear-and-maintenance items such as tires, tubes, pedals, brake pads, and cables are excluded from the warranty.
Any damage caused by improper assembly or maintenance, neglect, accident, or improper use of the bikes is excluded from the warranty.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE OF THIS LIMITED WARRANTY, AND ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY EXCLUDED BY THE TERMS OF THIS LIMITED WARRANTY.
Monkeycycle Enterprises LLC' or Monkeycycle.com. BIKES SHALL IN NO EVENT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL LOSSES, DAMAGES OR EXPENSES IN CONNECTION WITH ITS BICYCLE OR COMPONENT PRODUCTS. Monkeycycle Enterprises LLC' LIABILITY HEREUNDER IS EXPRESSLY LIMITED TO THE REPLACEMENT OF GOODS NOT COMPLYING WITH THIS WARRANTY OR, AT Monkeycycle Enterprises LLC' ELECTION, TO THE REPAYMENT OF AN AMOUNT EQUAL TO THE PURCHASE PRICE OF THE PRODUCT IN QUESTION.
* Minor scratches to components or frame set will not justify a full refund or replacement, a partial refund may be offered depending on severity.