ORDERS MAY BE RETURNED WITHIN 30 DAYS OF DELIVERY as long as they have not been used outside, and are in the original packaging.​ Our bikes are expensive things to manufacture and ship, so please be sure before you buy.

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IN ORDER TO PROCESS A RETURN, PLEASE USE: contact@monkeycycle.com

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RETURNS MAY BE ACCEPTED OR DENIED AT THE DISCRETION OF Monkeycycle AND ARE REVIEWED ON A CASE BY CASE BASIS.

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ITEMS RETURNED WITHOUT PRIOR APPROVAL WILL BE REFUSED.​

If a component is damaged* during shipping, or missing, we will replace within 7 working days.​

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We are happy to book a return collection with Fedex, the cost of which will be deducted from your refund. 

Returns must be tendered to the shipping carrier within 30 days of the delivery date.

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Refunds will be credited back to the original payment method that you used to make the purchase.

WARRANTY.

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Your kit is covered for 3 years on all components, and 10 years on the frame set, tires and tubes have a 1 year warranty.​

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• While we stand by the quality of our bikes, the responsibility to correctly assemble, inspect and maintain the bike ultimately lies with the customer. We recommend performing a bolt check before each ride and regular service/maintenance as frequently as needed.  

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• Normal wear-and-maintenance items such as tires, tubes, pedals, brake pads, and cables are excluded from the warranty.

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• Any damage caused by improper assembly or maintenance, neglect, accident, or improper use of the bikes is excluded from the warranty.