FAQ's | monkeycycle
top of page
3 in 1 balance bike trike.jpg

WHERE ELSE CAN I BUY A MONKEYCYCLE BICYCLE?

At this time only through our website

IS MONKEYCYCLE MADE IN THE USA?

Our bike was designed in California, made from US 4130 Chromo steel, welded, painted and assembled by Detroit bikes of Michigan using components from Taiwan and China.

WHEN CAN I BUY MONKEYCYCLE BICYCLE?

Now, as long as stock is available.

WHAT IS YOUR PRIVACY POLICY?

View our privacy policy here

DO MONKEYCYCLE BICYCLES COME WITH A WARRANTY?

Our system comes with a 3 year guarantee on all components (excluding tires and tubes) this excludes accidental damage and covers normal wear and tear only, 10 years warranty for the frameset.

DO YOU HAVE SPARE PARTS?

Yes we cover the full range of parts

WHAT ARE THE PAYMENT OPTIONS?

We accept all major credit cards and Paypal

DELIVERY & RETURNS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Shipping is 5 -10 days ( when stock is available.)

HOW WILL I RECEIVE MY NEW MONKEYCYCLE?  

Your bike will be 70% assembled

WHAT KIND OF TOOLS DO I NEED?

The only tools you will need are the tools supplied, and a Philip's/Pozidrive screwdriver

WHAT COUNTRIES DO YOU SHIP TO?

Currently only to mainland USA

HOW MUCH THE SHIPMENT WILL COST

Shipping is built in

CAN I PICK UP MY MONKEYCYCLE?

Currently delivery only

HOW DO I MAKE CHANGES OR CANCEL MY ORDER?

Any requests to change or cancel an order require contacting a Customer Care associate as we begin to process orders immediately after they are placed. Contact us immediately and we will attempt to accommodate your request based on the status of your order.

WHAT ABOUT RETURNS?

Please read our terms and conditions page here.

bottom of page